Return or Exchanges
Bought an item INSTORE OR ONLINE you are not in love with? Got it home and it just doesn’t fit right? Don’t worry we got you! Spruce Up will return an order that has been unworn, unwashed, undamaged with the tags attached within 5 days of your purchase for a full refund.
After 5 days? No worries! You have up to 30 days from your purchase date for an exchange or instore credit via a gift card.
All sale/ discounted items, discount codes, accessories, shoes, jewellery, vendor items are all FINAL sale. Any item that was purchased with a discount either online or instore are FINAL sale. No exchanges or refunds available.
How to Return an item purchased online?
Please Note: When returning an item or an entire item you have purchased online that we will not refund any shipping costs that may have been charged to you and you will be responsible for paying the shipping fees back to us.
First you will contact Spruce Up Boutique to let us know that you wish to return an item you have purchased online. Please email us firstname.lastname@example.org along with pictures confirming the item has been unworn, unwashed, undamaged and still has its original tags on. Spruce Up Boutique, will then confirm the order can either be returned for a full refund (within in 5 days) or instore credit (within 30 days). You will ship the items back to Spruce Up Boutique. Once we have received the items and inspected them to ensure they are not damaged we will process your refund.